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Locked

‎08-27-2016 10:15 AM

HP Recommended
Product: Hp Officejet Pro 8710
Operating System: iOS

New printer HP Officejet 8710 set up.  Hp E print app finds printer no problem on all of our iPads and iPhones.  Go to email or an app to print - Airprinter can not be found.  We have tried unplugging and plugging printer, turning iPads/ iPhones off and on and unplugging and plugging router.  We had no issues with previous printer and devices with AirPrint.  All on same wifi.  Any suggestions, what am I missing? Something simple...  

Thank you!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2016 12:50 PM

HP Recommended

Hi,

  1. Swipe your finger down from the top of the printer screen, then tap the WiFi or Ethernet icon and locate the printer's IP address. (Or tap the Gear icon > Network > Vie Network Summary)
  2. From your PC browse the pritner's IP via your web browser.
  3. Click the Settings tab at the top of the page.
  4. Click Security, and then click Administrator Settings
  5. Under Network Settings, ensure Airpint function is “checked”
  6. Then click Apply.

Please let me know if that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-27-2016 12:50 PM

HP Recommended

Hi,

  1. Swipe your finger down from the top of the printer screen, then tap the WiFi or Ethernet icon and locate the printer's IP address. (Or tap the Gear icon > Network > Vie Network Summary)
  2. From your PC browse the pritner's IP via your web browser.
  3. Click the Settings tab at the top of the page.
  4. Click Security, and then click Administrator Settings
  5. Under Network Settings, ensure Airpint function is “checked”
  6. Then click Apply.

Please let me know if that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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