AirPrint won't stay connected

[Kimtip]

Just got this new printer. I have to turn my printer off and back on each time I need to print something from my iPhone. Anyone know a way to keep AirPrint connected?

[A4Apollo]

Hi! @Kimtip, Welcome to HP forums.

I understand that you have air print issues with your printer.

Don't worry I'd like to help.

Please try the steps recommended below.

Make sure other household items do not interfere with the wireless signal and then move the router closer to the printer.
Move the router away from household items that can interfere with the wireless signal, such as microwave ovens and cordless phones.
Move the printer closer to the wireless router.
Make sure your router is set at 2.4 GHz.
If you are unsure how to check this setting, contact your Internet Service Provider (ISP).

Restart the router and printer, verify wireless connectivity and status on a Network Configuration page, and then turn on the Apple device to check wireless settings.
Turn off the router, and then turn it on.
Contact the router manufacturer for instructions on how to turn off the router.
Do not reset the router.
Turn off the printer, and then turn it on.
Turn off the Apple device.
Do not turn on the Apple device yet.
Print a Network Configuration page.
For instructions on printing a Network Configuration page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page."
Check the Active Connection Type in the General Information section of the report. The connection type should be Wireless.
Check the status in the 802.11 Wireless section on the report. The status should be Connected. The printer IP Address also displays in the 802.11 section of the report for active wireless connections.
Make sure the Network Name (SSID) on the report is the same as the name of the wireless network for your networked printer.
If the HP printer is connected to the correct wireless network, continue with these steps.
If the HP printer is not connected to the correct wireless network, go to HP Customer Care, type your printer model in the search field, and then browse to the support document about how to connect your printer to a wireless network.
Turn on your Apple device.
Tap the Settings icon.
Tap Wi-Fi.
Make sure Wi-Fi is turned on and there is a checkmark next to your wireless network name.
Return to the Settings menu, and then make sure Bluetooth is turned off.
Move your Apple device closed to the router, but bake sure your Apple device is no closer than 1.8 m (6 ft) to the router.
Try to print.

Refer this article to know how to use AirPrint.

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

[Kimtip]

It works! Printer was connecting to our wireless extender rather than the router and the router was on channel 7 and it seems channel 6 is recommend. Fixed those things, turned everything (including iPhone) off and back on and it works. Now...to figure out scanning. I'm disappointed there's not a scan to email option. Didn't realize that before purchase.

[Rainbow23 · Accepted solution]

@Kimtip,

Thank you for your reply, I'll be more than glad to help you.

I understand that you are unable to scan from your iPhone.

This issue could occur if the latest print and scan app is not installed.

Please follow the link to install the HP AiO Printer Remote App: http://hp.care/2fCNSCS

Let me know if this works.

I hope you have a good day ahead.

[Kimtip]

Got scan working too! Thanks for the help!

[Rainbow23]

@Kimtip, you are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.