Airprint

[Donnafossil]

I choose to print from my iPhone 8.  It takes a few minutes, but I get a message that the printer is offline.  I have checked it, and the printer is not offline.  I have reset the printer, i have reset my phone, I still can't print.  Please help!!

[TEJ1602]

@Donnafossil, Welcome to HP Support Community!

Make sure the printer and your Apple device are connected to the same local Wi-Fi network.

Make sure AirPrint is enabled on the printer

Your printer has its own website for printer configuration called the Embedded Web Server (EWS). Open the EWS to check if AirPrint is enabled.

1. In the Wireless menu on the printer or on the Wireless Test Report, you previously printed, find the printer IP Address.

2. Open the Safari browser on your Apple device.

3. Type the IP address in the search bar, and then tap Go to open the EWS.

   

4. Tap Network, tap AirPrint and then tap Status.

   

5. In the Redirecting to Secure Page message, tap OK.

   

6. In the This Connection is Not Private window, tap Show Details, and then tap visit this website to view the AirPrint status settings.

   

7. If the status is Off, tap Turn on AirPrint.

   

Try to print. If the issue persists, continue to the next step.

Step 3: Use an alternate printing method

Go to 123.hp.com to install the HP Smart app. Follow the guided setup to connect and use the printer.

If the printer connection fails over the local wireless network, continue with these steps to set up the Wi-Fi Direct printer connection to your Apple device.

1. On the printer, touch the Wi-Fi Direct/HP wireless direct icon  to confirm the feature is on.

2. On your Apple device, tap Settings, and then tap Wi-Fi.

3. Under Choose a network, select your printer with DIRECT in the name.

4. If prompted for a password, type 12345678. This is the default password to log in.

5. Try to print.

Let me know the outcome.

Cheers 🙂

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