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Choclit
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Alexa thinks my HP network printer is offline but it is not.

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Example:HP Color Laserjet Pro M254dw
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I am trying to set up Alexa to allow me to print to my HP network printer.  I have downloaded and installed the skill and Alexa recognizes the printer, but says it is offline when it is not.  I have no idea how to solve this issue.

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sandytechy20
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@Choclit

 

Welcome to HP Support community.

 

Enable the HP Printer skill from your mobile device or computer.

  1. Open Alexa Skills.

    • Android, iOS, and Amazon Fire devices: On the Amazon Alexa app home screen, tap the Menu icon , and then tap Skills & Games.

    • Computers: On the Amazon home screen, open the drop-down menu next to the search bar, select Alexa Skills, and then press Enter.

      Selecting Alexa Skills

  2. Search for HP, and then click HP Printer from the skills list.

  3. Click Enable to Use.

    Clicking Enable to Use

  4. On the Skills Permissions screen, click Save Permissions to allow the HP Printer access to your Alexa lists.

    Saving permissions for the HP Printer skill

  5. Select the I agree with check box, and then click HP Account.

    Selecting the I agree with check box, and then connecting with your HP account

  6. Follow the prompts to sign in with your HP account credentials.

  7. Select the printer you want to use, and then click Connect.

    Your printer is now ready to print with the Amazon Alexa device.

    Selecting a printer, and then clicking Connect

You can refer this HP document for ore assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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KeithS7
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 didnt work for me and my HP ENVY55465. This is very frustrating.

asmita6658
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Hi @KeithS7

 

Are you getting any error message? 

Asmita
I am an HP Employee

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KeithS7
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o message. Alexa tells me  HP printer enabled then says the printer is not connected to the network when it clearly is.

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sandytechy20
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@Choclit

 

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Choclit
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Updating the firmware did the trick - thanks!

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asmita6658
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@Choclit

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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