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Jaynoo
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Message 1 of 2
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All downloades files are being opened up by my printer app whenever i open any attachment on my phon

HP Recommended
Android 9.0 Pie

Please help any attachments or files i open up on my phone automatically opens with the HP print option. I cannot open any files in other apps.  So I can read them. I have checked all default settings of the apps. There are no defaults set. 

1 REPLY 1
Kumar0307
HP Support Agent
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Message 2 of 2
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HP Recommended

@Jaynoo, Welcome to the HP Support Community!

 

Are you referring to the HP Smart app? Let us try these steps:

  1. Open your phone's Settings app.
  2. Tap Apps & notifications.
  3. Tap the app that you no longer want to be the default. If you don't see it, first tap See all apps or App info.
  4. Tap Advanced And then Open by default And then Clear defaults. If you don't see "Advanced," tap Open by default And then Clear defaults.

After clearing the default, when you take that action again, your phone will ask you which app to use.

 

If the issue persists, reinstall the HP Smart app from Play store.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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