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‎02-10-2021 04:27 PM

HP Recommended

I installed the app, verified my login info, but every time I hit one of the tiles to do something, it routes me back to the login page, then to the 'Getting the most out of your account' page.  When I close that window, the process starts all lo

Category:
1 REPLY 1

‎02-17-2021 08:14 AM

HP Recommended

@carrielouhoo

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your HP product?
  • What app are you referring to?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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