Apple devices only printing to #10 envelope

[Porscheselle]

Suddenly my Apple devices, iPhone 13 Pro. iPad Pro, only get the option to print to #10 envelope. Until recently we had no challenges with this, it's a recent development.

[Nal_NR]

Hi @Porscheselle,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your Apple devices are suddenly only getting the option to print to a #10 envelope on your HP Color LaserJet Pro MFP M277dw, it might be due to a change in printer settings or an issue with the AirPrint settings. Here are some steps to troubleshoot and resolve this issue:

Step-by-Step Troubleshooting:

Restart Devices:

• Restart your iPhone 13 Pro and iPad Pro.
• Restart your HP Color LaserJet Pro MFP M277dw printer.

Check Printer Settings:

• Ensure that the paper size settings on the printer are set correctly:
  • Go to the printer's control panel.
  • Navigate to Settings > Paper Handling.
  • Verify that the default paper size is set to the correct size (e.g., A4 or Letter).

Update Firmware and Software:

• Ensure that your printer firmware is up-to-date:
  • Download and install the latest firmware from the HP Support website.
• Ensure that your iOS devices are running the latest version of iOS.

Reset Print Settings on iOS Devices:

• On your iPhone and iPad, go to Settings > General > Reset.
• Select Reset All Settings. This will reset all system settings to default without deleting any data.

Remove and Re-Add the Printer:

• On your iPhone and iPad, go to Settings > Wi-Fi.
• Tap on the "i" next to your printer's name and choose Forget This Device.
• Turn off Wi-Fi and then turn it back on.
• Reconnect to the printer and try printing again.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Porscheselle,

Kindly check the next set of steps below

Use AirPrint:

• Ensure you are using AirPrint to print from your Apple devices:
  • Open the document, photo, or email you want to print.
  • Tap the Share icon or the Print option.
  • Select your HP Color LaserJet Pro MFP M277dw from the list of available printers.
  • Check the print options and ensure that the paper size is set correctly.

HP Smart App:

• Use the HP Smart app to manage printing from your Apple devices:
  • Download and install the HP Smart app from the App Store.
  • Open the app and set up your HP Color LaserJet Pro MFP M277dw.
  • Use the app to print and check if the correct paper size options are available.

Check for iOS Updates:

• Ensure your iOS devices are running the latest version of iOS:
  • Go to Settings > General > Software Update and install any available updates.

Additional Tips:

Printer Reset: If the problem persists, consider resetting the printer to factory defaults:

• On the printer's control panel, navigate to Setup > Service > Restore Defaults.

If none of the above steps resolve the issue, contact HP Phone Support for further assistance. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.