Being asked for password after setting up HP ENVY 5020

[kevyb]

Hi , I have just installed HP ENVY 5020 using HP SMART app . All connected easily / aligned etc, etc . However whilst the printer is showing up as a network on all iPads/ iPhones in the house it asked for a password when I go into the network on the mobile device .  I have  searched forums and have tried to enter the WPA password for the  router but this is incorrect . Have read about wireless direct but don't think it applies to this printer and would not want this anyway . I am simply looking for what I had with previous  printers  - ie access to printer from any device in the house without need for password . Help much appreciated as the " virtual chat " was as useful as a chocolate teapot .

Thanks in advance 

[Echo_Lake]

@kevyb
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Step 1: Try the default password - 12345678. 
If the default password does not work, please print a Network Configuration page and look for a Wi-Fi or a Wireless Direct password.

Step 2:  To print a Network Configuration page - From the printer control panel, press the Wireless button and the Information button together to print the network configuration page. 

• Please send us a picture of the screen asking you to enter the password. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.