Border not required on photos

[Carol43B]

Hi, ive just bought this printer so am still learning but whenever I try to print a photo I get 2 white lines (border) on the photos. I have checked all my setting (full print etc) but it's still happening. Can anyone help? I am printing from my Samsung S8.

Thanks

[TEJ1602]

@Carol43B, Welcome to HP Support Community!

Are you using the HP Smart App or the Samsung Print Service Plugin?

Check this if you're using HP Smart-

Have you turned on Borderless printing? 

What is the Scaling settings set to, in HP Smart app?

Let's try these steps to resolve the issue: 

Go to HP Smart App > Select the photo to print > Select More options > Under Photo tab, enable borderless printing.

Check this if you're using Samsung Print Service Plugin-

The following print settings are available when you print with the Samsung Print Service Plugin:

• Default print settings options for all print jobs:

  • Copies: Select the number of copies to print.

  • Color mode: Choose to print in Color or Black & White/Mono.

  • Orientation: Select Portrait or Landscape format.

  • Paper size: Choose Letter, A4, 4x6-inch, 5x7-inch, or 10x5-cm paper.

  • Pages range: Select the pages to be printed in a multi-page document.

• More Options:

  • Media Type: Select plain or photo paper.

  • Borderless Printing: Select this option to print borderless photos, depending on your printer model.

  Figure : Example of additional print settings in More Options

  

Try printing.

Hope this helps! Keep me posted. 

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