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‎12-03-2019 09:58 AM

HP Recommended

I just tried to set up my new HP Envy 5014 printer. It says it is connected to my local network, but when I try to connect to it on my computer it says the printer is offline and to ensure it is powered on and connected to the same network.

I also tried connecting to it using the phone app and it doesn't find the printer.

I also tried finding it with bluetooth but no dice there either. I'm about ready to return it and buy a different brand. Modern printers should set up in minutes but I have been trying for about 3 hours now with no luck. 

Please help!

3 people had the same question
3 REPLIES 3

‎12-03-2019 10:14 AM

HP Recommended

I have also tried setting it up with a USB cable and it insists that I have not connected the cable. However, when I connected it the computer said a device was detected and began trying to install it. 

Is there something wrong with my printer? Do I simply need to exchange it?

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‎12-04-2019 07:53 AM

HP Recommended

 I had the same trouble. I have windows 10 . I had to put the printer in my HP smart app.  Everything setup fast after that.

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‎12-04-2019 08:33 AM

HP Recommended

My app doesn’t even find my printer so I can’t do that either. I’ve decided to return  it. 

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