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‎09-14-2019 07:10 AM

HP Recommended
Product: HP OFFICEJET 200

I keep getting a cartridge jam message that says "open the cartridge access drop, clear any paper jam or obstruction and then make sure the cartridges are installed correctly.  I have taken the cartridges out several times and carefully reinserted...there is no paper jam.  I don't know how to fix it!  Help!

1 REPLY 1

‎09-17-2019 09:01 AM

HP Recommended

@JBC-BROOKLYN, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform the steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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