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Bret51
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Message 1 of 2
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Cable connecting for HP OFFICEJET PRO 6968

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HP OFFICEJET PRO 6968
Microsoft Windows 10 (64-bit)

My printer regularly goes "offline" when I try to print. I want to plug it directly in to the computer to avoid this issue when I try to print by wireless. There is a cord that runs from the printer and has a phone plug in on it. It does not fit with my Acer laptop. What cord do I need to connect my printer to my laptop?

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Bret51

Welcome to the HP Support Community. I understand you are having connectivity issues. I'd be happy to assist you.

 

I assume you are using a fax cable that came with the printer. It is used to setup fax.

 

You need a Printer USB cable. Which looks like this:

Amazon.com: USB Printer Cable 6ft, NEORTX USB 2.0 Type A Male to B ...

 

Let us try to fix the offline issue before you use a USB cable.

Make sure the printer is connected wirelessly to the PC and you are able to print. Let us assign a static IP address:

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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