Can not print on my HP Laser Jet Pro from my Samsung S22 phone

[TechtrainerAndy]

My client's Samsung Galaxy S22 will not connect to his HP Laser Jet Pro printer MFP148. We have installed the plug in and app but it will not recognize his phone and they are on same wireless network. He can print from his desktop and tablet but his phone will not work with his printer.

[A_Gayathri]

Hi @TechtrainerAndy ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your client is experiencing difficulty printing from their Samsung Galaxy S22 to their HP LaserJet Pro MFP M148-M149 series printer despite being on the same wireless network and having installed the necessary plug-in and app, there are a few troubleshooting steps they can try:

• Check Printer Connectivity: Ensure that the printer is properly connected to the same wireless network that the Samsung Galaxy S22 is connected to. Sometimes printers may inadvertently connect to a different network.
• Update Printer Firmware: Ensure that the printer's firmware is up to date. Software and Drivers for HP LaserJet Pro MFP M148fdw
• Restart Devices: Sometimes simply restarting both the printer and the Samsung Galaxy S22 can resolve connectivity issues. Turn off both devices, wait for a few seconds, and then turn them back on.
• Reinstall Printer App and Plug-in: Uninstall the printer app and plug-in from the Samsung Galaxy S22 and then reinstall them. This can help to ensure that any potential glitches or corrupted files are resolved.
• Check Printer Settings: Make sure that the printer's settings allow for wireless printing from mobile devices. There may be an option in the printer settings menu to enable mobile printing.
• Check App Permissions: Ensure that the printer app on the Samsung Galaxy S22 has the necessary permissions to access the device's network and printer functions.
• Test with Another Device: If possible, try printing from another mobile device to see if the issue is specific to the Samsung Galaxy S22 or if it's a broader compatibility issue.

Refer to this document:  HP LaserJet Pro MFP M148fdw user manual

HP LaserJet Pro - Use an Android mobile device to set up a wireless-capable printer on a wireless ne...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TechtrainerAndy]

Thank you. I tried all of those things before but thank you for letting me know I was on the right track. It was an update issue on his phone. Once I updated the phone it worked.

[A_Gayathri]

HI @TechtrainerAndy,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support

[A_Gayathri]

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