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‎11-18-2019 01:14 PM

HP Recommended
Product: HP Envy 5000

I got this printer a few weeks ago and it worked fine. Suddenly, I can no longer print. I had an update today that made it look like it was completely reinstalling. Now it will print a test page but nothing else. I don't get it. When I pull up the que it just says "error-sent to printer", "printing" or nothing at all next to the jobs. I used the virtual assistant which was a complete waste of time. I'm stuck.

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1 person had the same question
1 REPLY 1

‎11-21-2019 04:36 AM

HP Recommended

Hi @Hedergurl

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you - What's the operating system installed on the computer? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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