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Locked

‎07-12-2023 11:15 AM

HP Recommended
Product: HP Desk Jet 3512

We just ordered Spectrum Internet and I can not get my printer to connect via Wifi. The printer connected to my old wifi with out any issues. I reset both the router and modem without any luck

Category:
1 REPLY 1

‎07-15-2023 12:57 PM

HP Recommended

Hi @RetireSoon,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Can't Connect HP Desk Jet 3512 to new Spectrum wifi services. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

Printer Setup Troubleshooting steps 

 

  • click here and follow the troubleshooting steps - HP printer setup (wired Ethernet network)
  • click here  and follow the troubleshooting steps - HP printer setup (HP Smart app)
  • click here  and follow the troubleshooting steps - Find drivers, apps, and updates for HP printers
  • click here  and follow the troubleshooting steps - HP printer setup (Wi-Fi network)
  • click here  and follow the troubleshooting steps - HP printer setup (Print Service Plugin for Android)
  • click here and follow the troubleshooting steps -  HP printers - Wi-Fi connection is lost after a router or network settings change
  • click here and follow the troubleshooting steps- Find the wireless network password or PIN to connect an HP printer
  • click here and follow the troubleshooting steps- Troubleshoot a Wi-Fi connection to an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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