Can't Reuse My Custom HP ePrint Email after removing and re-adding printer to hpSmart

[LadyofLA]

I removed my HP Color LaserJet MFP M277dw from my HP Smart account and re-added it. Now it says my custom ePrint email address is already in use.

I re-enabled Web Services and tried everything I could find online. The issue happened on the last day of my warranty, on a weekend, so I couldn’t contact support.

Is there any way to reclaim the email address now, or am I stuck waiting 6 months?

[Max3Aj]

@LadyofLA, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble reclaiming your custom HP ePrint email address after removing and re-adding your HP Color LaserJet Pro MFP M277dw to your HP Smart account. This issue is relatively common when removing a printer without first disabling Web Services, which can cause the ePrint address to remain reserved.
 

Here's how you can try to reclaim your custom ePrint email address:

Step 1: Remove Web Services Again

• On your printer’s control panel, go to Setup (the gear icon).
• Navigate to Web Services Setup > Remove Web Services.
• Confirm to remove. Wait a minute.

Step 2: Re-enable Web Services

• Return to Web Services Setup > Enable Web Services.
• Follow the prompts to reprint the printer info sheet with the new ePrint email assigned.

At this point, the printer is re-registered, but with a new random ePrint email address.

Step 3: Try Reclaiming Your Custom Email

• Open HP Smart and sign in with the same HP account used earlier.
• Go to your printer's settings page.
• Click Settings > ePrint Address > Change Address.
• Try typing in your old custom address.
• If it's available, you can reclaim it immediately.
• If you get the “already in use” error, the address is still held in reserve.

If You Get the “Already in Use” Message

Unfortunately, once a custom ePrint email is released, it is locked for approximately 6 months and cannot be reclaimed by anyone including the original owner.

Additional Tips:

• Avoid removing Web Services unless necessary. If you must, always disable Web Services first to release the ePrint email properly.
• Consider using a similar custom email address temporarily if waiting 6 months isn't feasible.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support