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Hugo__
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Can't claim my printer (Invalid Claim Code)

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HP OfficeJet Pro 8022 All-in-One Printer
macOS 10.15 Catalina

I've tried to claim my printer using hpconnected.com, but I always have the error "That claim code is invalid, try entering a valid claim code.". 

 

I followed every instructions available in this thread: https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/That-claim-code-is-inv...

 

Nothing is working. I always get a new 16-characters claim code which doesn't work.

I've also tried with my printer email (using the characters before @hpeprint.com) but without success.

 

Thanks for your help!

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Hugo__

 

Welcome to the HP support community.

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page prints with a new claim code. Try to claim the printer again using the new claim code. If the page does not print, see the troubleshooting item "The printer info page did not print". If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hugo__
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This doesn't work. I tried re-enabling web services more than 10 times. Each time a new claim code is printed but it's always an invalid one.

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sandytechy20
HP Support Agent
HP Support Agent
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@Hugo__

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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