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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Can't claim my printer (Invalid Claim Code)

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08-29-2020 02:09 PM - edited 08-29-2020 02:09 PM
I've tried to claim my printer using hpconnected.com, but I always have the error "That claim code is invalid, try entering a valid claim code.".
I followed every instructions available in this thread: https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/That-claim-code-is-inv...
Nothing is working. I always get a new 16-characters claim code which doesn't work.
I've also tried with my printer email (using the characters before @hpeprint.com) but without success.
Thanks for your help!
08-31-2020 06:48 PM
Welcome to the HP support community.
Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint
icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page prints with a new claim code. Try to claim the printer again using the new claim code. If the page does not print, see the troubleshooting item "The printer info page did not print". If you are unable to find the HP ePrint
icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
09-01-2020 08:43 PM
This might require one on one interaction to fix the issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee