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BBBB4
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Can't connect 5520 HP printer to new Shaw modem

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5520 HP Printer

I just connected my new Shaw Modem.  I have reset the password  with the help a shaw technician.  All of the devices my home (phones, tablets) are connected to wifi (no problems) but the 5520 HP Printer will not connect to wifi.  I type the password and it will not connect. Please help ....

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Jay_G24
HP Support Agent
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Hi @BBBB4

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Cannot connect to network" issue. 

 

To better assist- Is your router set to work on 2.4 GHz network or 5 GHz network band?

 

What is the printer model(Photosmart, envy, Officejet)?

 

Meanwhile, try the steps below-

 

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.                                                                                                           once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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