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eoghanomahony
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Can't connect HP Deskjet 2634 to new wifi network

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HP Deskjet 2634
Android 9.0 Pie

Hi. I can't connect HP Deskjet 2634 to my new wifi network. I've tried numerous troubleshooting guides but to no avail. I am trying to locate the printer on my Androids HP smart app. Printer is in set up mode (flashing power and network buttons), android is connected to new wifi, but the app still can't find or recognise the printer. This is incredibly frustrating. Please help

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Betty0610
HP Support Agent
HP Support Agent
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@eoghanomahony

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the App. If the issue persists, let's try the steps below:

 

Let's reset the network setting on the Printer:

 

Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
16,315 16,297 882 715
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Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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eoghanomahony
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Sorry, I'm not sure if you fully understand my predicament. I've explained that I can't connect to the printer at all, so how am I supposed to upload new firmware onto the printer if i can't connect to it? I am so frustrated right now that I am almost ready to throw this printer in the bin. All I simply want to do is to change the wifi network on the printer. How is this so difficult? 

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Betty0610
HP Support Agent
HP Support Agent
16,315 16,297 882 715
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You can update the firmware through a USB cable.

 

If the issue still occurs, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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