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‎03-16-2020 09:52 AM - edited ‎03-16-2020 10:52 AM

HP Recommended
Product: MFP M477fdw
Operating System: Chrome OS

I have an HP MFP M477fdw laser jet. Its connected to my home network via a wired connection. All my Windows PCs connect to it fine even one Windows laptop I have connected via wifi. I have a Chromebook that is connected to my home network via wifi. For some reason, I can no longer print or setup the printer via google cloud print. The chromebook doesn't see it and when I go to the printer to the cloud print setup page and try to print the "print claim sheet" the printer just says "Failed to connect to google cloud print, try again later". I get this error with wired or wifi setup on the printer. Any idea what is causing this? Is there some manual network setup I need to adjust? I should note that my printer seems to not see the internet maybe. I'm not sure why. Its set to auto-ip. Is there something I need to do in the network settings of the printer and/or router so that it can see the internet?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2020 06:27 AM

HP Recommended

I've self fixed this issue. For anyone in the future who has a problem connecting this printer to their network and to the internet so it can work with Google Cloud Print, you need to select DHCP as the IP address type on the Networking page. Auto IP and Manual won't work.

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1 REPLY 1

‎03-17-2020 06:27 AM

HP Recommended

I've self fixed this issue. For anyone in the future who has a problem connecting this printer to their network and to the internet so it can work with Google Cloud Print, you need to select DHCP as the IP address type on the Networking page. Auto IP and Manual won't work.

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