Can't enable ePrint

[BASov]

Having many problems with my HP Officejet Pro 8600 Plus from my laptop since upgrading the laptop to Windows 11.  While struggling to get the laptop to see and interact with the printer, I finally decided to try and enable ePrint and try things that way.   When I push the ePrint button and then choose to enable I get the same error message Unsuccessful, and a button to retry.  Any suggestions on how to fix this?  

[Echo_Lake]

@BASov

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error message?

Refer to the article: Print with HP ePrint
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[BASov]

The error message occurs on the console of the printer.   It says "Unsuccessful" on the top, and then below it says "Web Services (ePrint and Apps) could not be enabled."  At the bottom there are options to "Enter Proxy", "Retry", and "Ok".

[Echo_Lake]

@BASov
Thank you for posting back. 
 

If you received an error message when turning on Web Services, try the following troubleshooting tips:

• Restart the printer: Restarting the printer can clear possible error conditions.
• Restart the router: Restarting your router can clear any connection issues. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
• Confirm your printer is connected: Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

   NOTE: If you connect your printer with a USB cable, Web Services cannot turn on.

• If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
• If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
• Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected to a wireless network.
• Check the router band setting (wireless connections only): Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
• Check for additional devices that emit radio and wireless signals (wireless connections only): Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.
• Move the printer and router closer together (wireless connections only): Move the printer closer to your wireless router, but no closer than 1.8 m (6 ft). Wireless signals can be weaker at greater distances between the printer and the router.

Keep me posted for further assistance.