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- HP Community
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- Can't find HP ENVY 7640 printer OCR driver to download

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01-15-2019 05:20 PM
HP ENVY 7640 printer in it's scan option lists save as .pdf, howerver, it only saves jpgs or other graphic extensions. I assume I need an HP OCR driver download, but have been unable to find it in the searches I have done. Can someone please tell me where I can locate and download this software?
01-16-2019 06:50 PM
Welcome to the HP Support Community
I recommend you delete the driver at the root level and Install the drivers, follow the steps below:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-7640-e-all-in-one-printer-series/... to download the HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers.
Then, use HP Scan and capture app to scan and save as OCR.
Click on this link: https://support.hp.com/in-en/document/c04675206 for Using the HP Scan and Capture App.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee