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‎10-12-2017 09:37 AM

HP Recommended
Product: HP Desk 3700 all-in-one

So the software is all down loaded and installed but it can't find my physically  connected printer. tried different ports etc. Not sure what the hell to do.

 

 

1 REPLY 1

‎10-13-2017 11:03 AM

HP Recommended

@CliffKate

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP DeskJet 3700 All-in-One Printer. I read that you have downloaded and install the drivers for it and the computer does not detect the printer though it is connected by USB. You've done a remarkable job performing the steps. 

 

I would like to know the following information to assist you better:

  • What operating system are you using (Windows or Mac OS)?
  • Do other USB devices work fine when connected to the computer's USB ports? If yes then it indicates that the USB ports are fine. 

NOTE: If you're going to connect the printer via USB, then do not connect it initially. Begin the installation first and later there will be a prompt to connect the printer. That's when you may connect the printer.

 

If the issue persists then please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

 

For Mac OS, you may try to reset the printing system in Mac OS.

 

I sincerely hope this fixes the issue. Keep me posted Good luck! 🙂

 

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