• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Photosmart 7510
macOS 10.14 Mojave

I was able to print wirelessly from my iMac to my HP Photosmart 7510 until a few days ago.  It just would not connect.

I've run 'reset printer' on my iMac to start over but when I try to fresh install it could not find the printer.  I manually install using the ip address but when I tried to print, it says printer not responding.

I can print ok from my iPad.

My broadband router is supplied by Vodafone.

OS = MacOS 10.14 Mojave

Appreciate some assistance.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@sporeman001

 

A warm welcome to HP Support Community! I'd like to help.

Do you have any antivirus software installed on your Mac?

Do you have a guest network enabled on your WiFi router?

Do you have 2.4GHz and 5GHz networks enabled on your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

Senan6806


I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@sporeman001

 

A warm welcome to HP Support Community! I'd like to help.

Do you have any antivirus software installed on your Mac?

Do you have a guest network enabled on your WiFi router?

Do you have 2.4GHz and 5GHz networks enabled on your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

Senan6806


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.