Can't get purple light/wifi connection on HP Envy Pro 6455

[Tollhouse5]

Kind of desperate at this point. I'm connecting my HP Envy Pro 6455 to our new wifi. I know the first step should be holding the button down at the back of the printer (below the power button), at which point the purple light should come on. I can't get the purple light. Nothing happens at all (light still white). And I can't discover the printer on my devices. And of course I have a project due tonight! Would so appreciate some guidance.

[Rainbow23]

Hi @Tollhouse5,

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with connecting your HP Envy Pro 6455 All-In-One Printer to your new wi-fi network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network:

Step 1: Restore the printer to its network defaults.

On the back of the printer, press and hold the Wireless button for 5 seconds. This will put the printer is in the Auto Wireless Connect (AWC) setup mode.

When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating.

Step 2: Connect the printer to the device using the HP Smart app:

1. Uninstall HP Smart App if it is installed. Go to https://123.hp.com/us/en/ from a browser on your phone or computer and install the HP Smart app.

2. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your wireless network. 

3. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) 

NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 

4. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode. When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating. 

5. Open the HP Smart app, and then do one of the following: 

- iOS/Android: On the home screen, tap the Plus icon (+) and then select the printer. If the printer is not in the list, tap Add Printer. Follow the onscreen instructions to add the printer to your network. 

- Windows and macOS: On the home screen, tap the Plus icon and select the printer. If the printer is not found, click or tap Set up a new printer. Follow the onscreen instructions to add the printer to your network.

You may also refer to page 118 and 33 of this user guide for step 1 and step 2.

I hope this works and have a good day.

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