Can't link HP account with Alexa HP skill

[arueder]

From the settings in the Alexa app, I tap "link account". I'm forwarded to the HP login page where I correctly enter my info and log in. Within a couple seconds, it says "oops. There was an error trying to link your account." I've already been through numerous posts here and other forums, have checked all firmware is up to date, devices are on the same network, tried restarting all devices. Why is everything with HP so difficult to set up? I know this issue has been reported many times. Does anyone have a fix for this???

[Garp_senchau]

@arueder, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Ugh, I get how frustrating this is—something as simple as linking an account shouldn’t be this difficult. 😩 Since you’ve already updated firmware, checked the network, and restarted everything, let's try some additional steps. 

First, clear the cache and data for the Alexa app and your browser, as old login sessions can interfere. If that doesn’t help, try linking the account from a different browser or device, preferably using Chrome or Edge. 

Also, disable any VPN or ad blockers, as they sometimes block the authentication process. Another thing to try is disabling and re-enabling the HP skill in the Alexa app, then attempting to link again. 

Make sure your printer or HP device is properly registered in your HP Smart account by logging in at HP Smart, and if needed, remove and re-add the device there first. 

If you've ever created multiple HP accounts, a duplicate might be causing a conflict, so try using a different email. You can also check if your Amazon account's country settings match your HP account, as mismatched regions can sometimes prevent linking. 

I suggest you Refer this video: Click here

let me know how it goes! 🤞

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,