Can't log in to HP smart app Android 11

[cbalogh88]

@Jay_G24 My browser is already set to Chrome as default and always has been.

I've been able to log in if I repeatedly attempt, is the app supposed to log you out? Most apps I use do not log you out unless you choose to do so. I'll randomly be logged out and then it's back to hoping it logs me back in. 

[Kyosov]

Switching browsers solved this for me. My default browser was Chrome.

Thanks @Jay_24

[PenguinLC]

This works! Thank you!

[sathuk]

Very useful. Though initially I was never able to sign on. On digging in, this hp smart app just was not working with my default browser chrome, i reinstalled firefox and changed default browser to firefox, then it works like a breeze. So my recommendation is for you to install Firefox and change default browser and it should work if you face sign in issues.

[greenturtle]

Hi @cbalogh88 ,

Thanks for using the HP Support Community.

This resource may be useful to help resolve the issue:

https://youtu.be/PznIYq0VO0o

Hope that helps!

[cbalogh88]

Thanks for the help @Greenturtle

This looks like a good workaround now.

Please update if this issue is resolved for Chrome.

[greenturtle]

Hi @cbalogh88 ,

Glad to hear that your issue is resolved and all is working well now.  It seems to be a Chrome browser issue.  We tried Samsung Internet and it was working as well.

Have a nice day!

[Wowzy]

Resolve Sign in error on HP Smart on Android phone

https://youtu.be/PznIYq0VO0o

[daninthenz]

On my Samsung A32 5G on Android 11, changing the default browser app to Samsung Internet instead of Chrome fixed the problem.

[vonyango]

Hi, thanks. This was really helpful