• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Meet the All-New HP App: One App for All Your HP Devices replacing HP Smart App Click here to view the Details!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Officejet Pro 8610 e-All-in-One Printer series
macOS 10.13 High Sierra

Hello:

 

my printer has no ink. want to sign up for instant ink. however, the claim code is supposed to be PRINTED. how do you get the claim code without ink?

 

thanks

2 REPLIES 2
HP Recommended

You can get the claim code from the screen of the printer itself. Press on the Web Services/ePrint button on the lower left corner while on the home screen of the printer. It should give you the printer's email address. The first part of the email _is_ the claim code. For example, if abcde12345@hpeprint.com is the email, abcde12345 would be the claim code. It only works for 24 hours from when the Web Services was first set up. If it has expired, you would need to go to the settings of the Web Services and look for 'Remove Web Services,' and then, re-enable it. You will get a new email address that will work as a claim code for another 24 hours.

HP Recommended

Thank you so much!! This helped a lot.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.