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HP Recommended
Deskjet 3631
Microsoft Windows 10 (32-bit)

Printer recently stopped printing from the PC. I can eprint and print from the app on my phone. It will print if I attach it a USB cable. Settings/Printers&Scanners on the PC, and diagnostics from the printer say that everything is fine. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

For the benefit of other users, I will post my solution that worked for you here: 

 

Please uninstall the drivers once again and install the Windows built-in drivers: https://support.hp.com/in-en/document/c01796879

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!


I am an HP Employee

View solution in original post

11 REPLIES 11
HP Recommended

@cub160

 

Welcome to the HP Support Community.

 

Do you get any specific error message?

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

HP Recommended

Thank you for your help. Here are the results.

 

Do you get any specific error message?

When I try to print from Microsoft Edge, the print window says "Your printer has experienced an unexpected configuration problem 0x80004005". If I try to print from Chrome or Office, the printer icon on the task bar shows "0 documents pending" for about a minute, then disappears. 

 

Let's run the HP Print and Scan Doctor:

Recommended Updates Installed

Test Print - nothing printed

Internal Test Page - printed fine

 

If the issue persists, let's do a root uninstall and reinstall of the software:

All steps completed

 

Once done, please download and install the software from here:

Software downloaded and installed.

 

No change. No printing through methods described above.

Other options???

HP Recommended

@cub160

 

Let's try using the HP Smart App on your Computer to print and scan: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

HP Recommended

I can scan from the app, but still no print (it looked like only PDFs were available, and I still get the same error message as described earlier).

HP Recommended

Since it prints via USB, let's convert the USB to a wireless connection and try: https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/8605129...

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

HP Recommended

Your latest suggestion did not help. However you have solved my problem, indirectly, as far as I can tell. I found an old post: https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Cannot-install-DeskJet-3630-on-clean-rein... Thank you.

Installing the built in drivers allows me to print wirelessly. I am disappointed that I'm not able to use the full software package.

HP Recommended

I have basically the same problem, and because of it cannot print anything except test pages,  So howdo I remember all these instructions? I would have to print them, which makes it easier to complete the set up.

HP Recommended

@cub160

 

I'm glad to hear that and do not worry the Windows built-in drivers are also part of the full feature software. I see that you have found my old post as well. Glad that it could help you.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

For the benefit of other users, I will post my solution that worked for you here: 

 

Please uninstall the drivers once again and install the Windows built-in drivers: https://support.hp.com/in-en/document/c01796879

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!


I am an HP Employee

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