Can't print from mobile app in color

[ashesque_0822]

Hey everyone, I called support and read through the threads and I can't find an answer for this. I am trying to print from the mobile app HP smart and the documents won't print in color. I can print just fine, but on the color option drop down in print preview from my app there is no color option, it only shows black and white. Has anyone been able to solve this? I called support and already uninstalled and reinstalled the plug in and the app and tried printing from another printing plug in other than HP, no luck.

[Betty0610]

@ashesque_0822

Welcome to the HP Support Community.

Are you able to copy in color? Try updating the Printer firmware: https://support.hp.com/in-en/document/c02919168

Also, make sure the Mobile Software is up to date.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ashesque_0822]

My phone software is up to date and apps are as well  The firmware version on the printer settings says 8.2018 version. It doesn't show a color option when I go to print at all  I can click the black and white to try to change it but it doesn't show a color option to change it  

When i copy something in color it prints black and white. 

[ashesque_0822]

This is what my screen shows  Color not supported. 

[Betty0610]

On further investigation, I found out that you have a Monochrome Printer. Hence you would not be able to print in color from this unit.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!