Can't print from my phone Smart App

[Gdonaldson77]

I'm trying to print from my mobile HP Smart app and every time I click print photos in app my phone screen goes darker and it don't load. I have tried everything to fix this!

[Raj_05]

Hi @Gdonaldson77,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues while trying to print photos from the HP Smart app on your mobile device with the HP DeskJet 3772 All-In-One Printer, there are several troubleshooting steps you can try to resolve the problem. Here's a step-by-step guide.

• Check App Permissions: Ensure that the HP Smart app has the necessary permissions to access your photos. Go to your phone's settings and look for the app permissions section. Make sure the HP Smart app has permission to access your photo library.
• Update HP Smart App: Make sure you are using the latest version of the HP Smart app. Go to the App Store (iOS) or Google Play Store (Android) to check for updates and install the latest version if available.
• Update Printer Firmware: Ensure that your printer has the latest firmware. Check the HP support website for your printer model, and if there's a firmware update available, follow the instructions to update it.
• Check Connectivity: Make sure that both your mobile device and the printer are connected to the same Wi-Fi network. If there are connectivity issues, try restarting both the printer and your mobile device.
• Restart the HP Smart App: Close the HP Smart app completely and then reopen it. Sometimes, restarting the app can resolve temporary glitches.
• Clear App Cache (Android): If you are using an Android device, try clearing the cache for the HP Smart app. You can do this through your phone's settings under the app management section.
• Reinstall HP Smart App: If the problem persists, try uninstalling and reinstalling the HP Smart app. This can help to resolve any corrupted files or settings.
• Try a Different Photo: Attempt to print a different photo to check if the issue is specific to a particular image file.
• Test with Another App: Use a different app to print photos, if available. This can help determine whether the issue is with the HP Smart app or a more general printing problem.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support