Can’t print from new HP app on iPhone

[Marcus57]

Most of the drop downs on this app won’t even work for my support question! Anyway, I have a 5280 HP that worked great until the new app. Now I get a screen that says “rendering” but never gets past that. HP says I can’t go back to HP Smart, but it was flawless, and now I have no working printer. Help please 

[Garp_senchau]

@Marcus57, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear about the trouble you're experiencing with your HP 5280 printer and the HP app. Here are some steps you can take to troubleshoot the issue:

Update the App and Printer Firmware:

• Ensure that you have the latest version of the HP app installed. Check your app store for any available updates.
• Also, make sure your printer's firmware is up to date. You can do this by accessing the HP Support website, entering your printer model, and downloading the latest firmware available.

Restart Your Devices:

• Try restarting your printer and the device (PC, smartphone, or tablet) you are using the app on. This can sometimes resolve issues with the app not responding.

Clear Cache and Data:

• If you're using HP App on a mobile device, go to the app settings, clear the cache and data, and see if this helps. This varies slightly between Android and iOS devices but can generally be found under settings > apps > HP App.

Reinstall HP App:

• Uninstall the HP app from your device, restart your device, and then reinstall the app. This can help resolve any corrupted files or installation issues.

Try a Different Device or Platform:

• Attempt to use the HP app on a different device or platform (e.g., if you're currently using a smartphone, try a tablet or PC instead) to see if the issue persists.

Alternative Printing Methods:

• While troubleshooting, you could use alternate printing methods such as printing directly from email or using the built-in printer interface.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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