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‎03-02-2021 12:55 PM

HP Recommended
Product: OfficeJet Pro 9015e
Operating System: iOS

Away from home network, HP Smart app sees printer and indicates it’s available (green cloud with check mark). Get an error trying to print anything. Says print failed. Can print when on the same network as printer. Seems like an issue with the HP cloud. Was working fine yesterday. 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2021 06:45 AM

HP Recommended

The problem lasted all day yesterday but apparently whatever was screwed up with the connections in the HP cloud has now been corrected. My remote print jobs now print correctly to the printer. Nothing changed with the printer or its configuration. I understand mistakes do get made but I'm sure glad I'm not counting on remote printing thru the HP cloud for my business!

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1 REPLY 1

‎03-03-2021 06:45 AM

HP Recommended

The problem lasted all day yesterday but apparently whatever was screwed up with the connections in the HP cloud has now been corrected. My remote print jobs now print correctly to the printer. Nothing changed with the printer or its configuration. I understand mistakes do get made but I'm sure glad I'm not counting on remote printing thru the HP cloud for my business!

Was this reply helpful? Yes No
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