Can't print to HP Envy 7640 wireless printer

[RIchLarsen]

About a month ago I was unable to print to my HP ENVY 7640 Wireless printer from my Toshiba Satellite A505 laptop. My laptop is fully patched and I have reinstalled the HP printer dirvers and softeware. I tried printing from my account and the Administrator account. I get the following error message in the WIndows Application Log:

Any help would be greatly appreciated.

Thanks in advance,

Rich

[KrazyToad]

@RIchLarsen

Welcome to HP Support Community
 

I suggest you uninstall the printer driver from Root level and download the Full Feature Software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[RIchLarsen]

I followed your instructions. I get the same error when I try to print using a wireless connection.

[KrazyToad]

@RIchLarsen

Please download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

If the issue persists, create a New User Account, Log into that Account and try printing

• • Select the Start  button, then select Settings  > Accounts  and then select Family & other users. (In some editions of Windows you'll see Other users.) 

  • Select Add someone else to this PC. 

  • Select I don’t have this person’s sign-in information, and on the next page, select Add a user without a Microsoft account.

  • Enter a user name, password, password hint or choose security questions, and then select Next.

    • Under Settings  > Accounts  > Family & other users, select the account owner name, then select Change account type.

    • Under Account type, select Administrator and OK.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[RIchLarsen]

FYI, the program is now version 5.04.

Here is the latest.

I ran Print and Scan doctor program and it may updated some software first then it asked me to reboot.

After rebooting I restarted the program and it went though some checks and it looks like it fixed a comm port

issue.

I clicked on "Test Print" and I did not get a test page.

I clicked on "No Print" and the program hung.

I got new errors in the Application event logs;

Here is another error:

Log Name: Application
Source: Windows Error Reporting
Date: 2/22/2019 10:39:04 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: rll-PC
Description:
Fault bucket 1370314143533777094, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: splwow64.exe
P2: 10.0.17763.1
P3: 8a191d25
P4: hpygidudm.dll
P5: 2.0.0.522
P6: 52e237ee
P7: c0000005
P8: 0000000000032430
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER863B.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8BCA.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C09.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C36.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8C85.tmp.txt

Before you started helping me, I did log in as Administrator and got the same initial error.

[KrazyToad]

@RIchLarsen

Please download and use the HP Smart App and let me know if you are able to print

Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh?activetab=pivot:overviewtab

[RIchLarsen]

Couldn't print.

Here is the error from HP Smart:

[KrazyToad]

@RIchLarsen

I suggest you perform a Semi Full Reset and setup the printer once again

Since the steps for Semi Full Reset are specific to your printer, I am sending you the instructions in a Private Message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you 
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.