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Message 1 of 2
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Can't print via mobile

HP Recommended
Officejet pro 8600 n911a
Android 9.0 Pie

I have Android 11 and could print via mobile before and then 3 or 4 weeks ago, everytime I send something to the printer it just says print unsuccessful. No error message code.

I have checked all setting and as far as I can see, everything is correct. I have rebooted my phone and the app, still nothing. I can print via my laptop just not mobile.

Any ideas

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Klopig, Welcome to HP Support Community!


Are you using the HP Smart App or the HP Print Service plugin?


Meanwhile, refer to the documents below for help-

HP printer setup (HP Smart app)

HP printer setup (Android)


Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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