Cannot connect to Web services

[DanPalGR]

I recently switched to a new ISP, and now I cannot connect to Web Services.  I can connect to the printer on my LAN using the printer's static IP address.  I go to the HP Web Services tab and click on enable.  After 'spinning' for about 40 seconds I get the message "Connection error. Check internet connection."

We have had this new ISP for about 3 weeks now with no other connection issues.

[sandytechy20]

@DanPalGR

Welcome to HP support community.

If this issue started after changing the Wireless router, follow the below steps:

Check the router band setting:

Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DanPalGR]

My printer has a wired cat5 connection (not wireless).  I am using my same router, just a different modem box for the new ISP.

[sandytechy20]

@DanPalGR

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DanPalGR]

There are no firmware updates listed for my printer.  Could the ip address or eprint site address be blacklisted by my new ISP?  What would I ask my ISP to check regarding blacklisted or blocked sites?

[sandytechy20]

@DanPalGR

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DanPalGR]

Following these instructions does not give me an option to fill out a web form.