Cannot connect to the server.

[Phillip625]

I can print from a cable and wirelessly, but eprint does not work. The printer says it cannot connect to the server. 

[Elohi_NR]

Hi @Phillip625,

Welcome to the HP Support Community. 

I'd like to help!

Although the age of your router could play a part in certain connectivity issues, there are some steps you can try before investing in a new router.

1. Power your printer off and then on by the power button.
2. Obtain the IP address of the printer on your network.
3. Input the IP address of your printer in the address bar on an internet browser and press "Enter", this should take you to a page about your printer.
4. Click on the "Web Services" tab on the top of the page.
5. Click the continue button and follow the screen prompts to enable Web Services.

You may also refer to this document here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Phillip625,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!