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- Cannot find Problem with Printer - won't print

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1 REPLY 1
09-11-2024 12:48 PM
Hi @Maxt2010,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
To troubleshoot your HP DeskJet 2852e All-in-One Printer, you can follow these steps.
Check Printer Status on HP Smart App:
- Open the HP Smart app on your computer or mobile device.
- Select your HP DeskJet 2852e printer.
- Look for any error messages or alerts that might indicate what the problem is.
Check Printer's Control Panel:
- If your printer has a display, check it for any error messages or prompts.
- Follow any on-screen instructions to resolve the issue.
Visit HP Support Website:
- Go to the HP Support website.
- Enter your printer model (DeskJet 2852e) and search for troubleshooting information related to common issues.
Printer Troubleshooting:
- Paper Jam: Open the printer and check for any paper jams. Remove any stuck paper carefully.
- Ink Levels: Ensure that the ink cartridges are properly installed and have enough ink.
- Connectivity: Make sure the printer is properly connected to your computer or network.
Run Printer Diagnostics:
- On the HP Support website or within the HP Smart app, you may find a diagnostic tool that can help identify and fix common issues.
Update Printer Firmware:
- Check for any available firmware updates for your printer on the HP Support website and install them if necessary.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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