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HP DeskJet 2852e All-in-One Printer

Printer won't print.  Says I have a problem and won't print until issue is resolved.  I don't know where to look on my account to find issue.  Help!!

1 REPLY 1
HP Recommended

Hi @Maxt2010,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To troubleshoot your HP DeskJet 2852e All-in-One Printer, you can follow these steps.

 

Check Printer Status on HP Smart App:

  • Open the HP Smart app on your computer or mobile device.
  • Select your HP DeskJet 2852e printer.
  • Look for any error messages or alerts that might indicate what the problem is.

Check Printer's Control Panel:

  • If your printer has a display, check it for any error messages or prompts.
  • Follow any on-screen instructions to resolve the issue.

Visit HP Support Website:

  • Go to the HP Support website.
  • Enter your printer model (DeskJet 2852e) and search for troubleshooting information related to common issues.

Printer Troubleshooting:

  • Paper Jam: Open the printer and check for any paper jams. Remove any stuck paper carefully.
  • Ink Levels: Ensure that the ink cartridges are properly installed and have enough ink.
  • Connectivity: Make sure the printer is properly connected to your computer or network.

Run Printer Diagnostics:

  • On the HP Support website or within the HP Smart app, you may find a diagnostic tool that can help identify and fix common issues.

Update Printer Firmware:

  • Check for any available firmware updates for your printer on the HP Support website and install them if necessary.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.