Cannot find Problem with Printer - won't print

[Maxt2010]

Printer won't print.  Says I have a problem and won't print until issue is resolved.  I don't know where to look on my account to find issue.  Help!!

[Raj_05]

Hi @Maxt2010,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To troubleshoot your HP DeskJet 2852e All-in-One Printer, you can follow these steps.

Check Printer Status on HP Smart App:

• Open the HP Smart app on your computer or mobile device.
• Select your HP DeskJet 2852e printer.
• Look for any error messages or alerts that might indicate what the problem is.

Check Printer's Control Panel:

• If your printer has a display, check it for any error messages or prompts.
• Follow any on-screen instructions to resolve the issue.

Visit HP Support Website:

• Go to the HP Support website.
• Enter your printer model (DeskJet 2852e) and search for troubleshooting information related to common issues.

Printer Troubleshooting:

• Paper Jam: Open the printer and check for any paper jams. Remove any stuck paper carefully.
• Ink Levels: Ensure that the ink cartridges are properly installed and have enough ink.
• Connectivity: Make sure the printer is properly connected to your computer or network.

Run Printer Diagnostics:

• On the HP Support website or within the HP Smart app, you may find a diagnostic tool that can help identify and fix common issues.

Update Printer Firmware:

• Check for any available firmware updates for your printer on the HP Support website and install them if necessary.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support