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‎03-20-2020 02:55 PM

HP Recommended

I have bought an HP envy 5030 and installed the latest version of the HP  smart app on my mobile which runs Android 10. I can register the printer on the apo but when I want to sign in I her stuck at the HP Logo/please wait screen.

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2020 02:10 PM

HP Recommended

Hi @yuzereroglu,

 

Welcome to the HP Support Community. I'd be happy to assist you with the  " stuck at the HP Logo/please wait screen on HP Smart App " issue.

 

To better assist you- 

1)Are you trying to login to your HP Smart website Account?

2) Are you able to send print jobs from the app?

 

meanwhile, Try the steps below-

 

1) restart your phone and the printer

  and then check if the issue occurs, try a browser to login to HP Smart web account

2)uninstall the app and restart your phone

3) install the app and try again

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-23-2020 02:10 PM

HP Recommended

Hi @yuzereroglu,

 

Welcome to the HP Support Community. I'd be happy to assist you with the  " stuck at the HP Logo/please wait screen on HP Smart App " issue.

 

To better assist you- 

1)Are you trying to login to your HP Smart website Account?

2) Are you able to send print jobs from the app?

 

meanwhile, Try the steps below-

 

1) restart your phone and the printer

  and then check if the issue occurs, try a browser to login to HP Smart web account

2)uninstall the app and restart your phone

3) install the app and try again

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

1 person found this reply helpful
Was this reply helpful? Yes No
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