• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Acer Chromebook
Chrome OS

I bought a new Acer Chromebook and downloaded the HP Smart app from  the Google store. My laptop has established a wireless connection to my HP OfficeJet Pro 6960.  However, when I try to sign into HP Smart to use additional features, I just get a spinning wheel.  My username and password for HP Smart work well on all my other devices.  What do I have to do to sign into HO Smart on Chromebook?  Help, please!

4 REPLIES 4
HP Recommended

Hi@rockpoint

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "How to connect the printer to network".

 

Please find the self-help document below hyperlink,

 

HP Printers - Printing from a Chromebook

 

Try the steps below to connect the printer to a network-

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

I cannot find any HP Smart App help in the referenced document.  Log-in completes, but the connection to the services does not.

HP Recommended

Same problem that I am experiencing.  HP Smart accepts my log in credentials but does not connect to the service.  All I get is an endlessly spinning wheel.  

HP Recommended

rockpoint,

 

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.