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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
Acer Chromebook
Chrome OS

I bought a new Acer Chromebook and downloaded the HP Smart app from  the Google store. My laptop has established a wireless connection to my HP OfficeJet Pro 6960.  However, when I try to sign into HP Smart to use additional features, I just get a spinning wheel.  My username and password for HP Smart work well on all my other devices.  What do I have to do to sign into HO Smart on Chromebook?  Help, please!

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