Cant print from iphone using hp app

[Mzpoo49]

I cannot print from iphone 14 usinghp app to hp laserjet m252dw.  Error message 693

[Gaya1239]

Hi @Mzpoo49,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting error 693 often occurs when there’s an issue with the communication between the iPhone and the printer, or when certain configurations prevent printing via the HP Smart app HP laserjet m252dw.

Here are a few steps to troubleshoot and hopefully resolve the issue:
 

1. Check Wi-Fi Connection

• Ensure both your iPhone 14 and HP LaserJet M252dw printer are connected to the same Wi-Fi network. If they are on different networks (e.g., the iPhone on cellular or a different Wi-Fi network), the printer won't be discoverable.

2. Restart Devices

• Restart the printer: Turn it off, wait 10-15 seconds, and turn it back on.
• Restart your iPhone: Sometimes simply restarting your phone can resolve network-related issues.
• Restart your router: If other devices also have trouble connecting to the printer, restarting your router might help resolve any network issues.

3. Update the HP Smart App

• Ensure that you are using the latest version of the HP Smart app. Go to the App Store on your iPhone and check for updates. Outdated apps may cause compatibility issues.

4. Reinstall HP Smart App

• If updating doesn't help, try uninstalling the HP Smart app and reinstalling it. This can clear any corrupted files or settings that might be causing the issue.

5. Check Printer Settings

• Enable Wi-Fi Direct (if applicable): Make sure your printer has Wi-Fi Direct enabled if you’re not connecting over the same Wi-Fi network. This allows direct communication between your phone and printer without the need for a router. You can usually enable this through the printer’s control panel or via the HP Smart app.
• Check IP address: Make sure that the printer's IP address is correctly configured and it can communicate with the phone over the network. You can find the printer's IP address by printing a network configuration page from the printer’s menu.

6. Check for Printer Firmware Updates Update the firmware on an HP printer

• Sometimes, an outdated printer firmware can cause connectivity issues. Check for firmware updates on the printer’s control panel or through the HP Smart app.

7. Printer is Offline HP printer is offline or unavailable

• The printer might be in an offline state. On your iPhone, check the printer status in the HP Smart app. If it's listed as offline, try re-adding the printer:
  • Open the HP Smart app.
  • Tap Add Printer or Add a Printer.
  • Follow the on-screen instructions to reconnect the printer.

8. Clear Printer Queue

• If you have previous print jobs stuck in the print queue, they can cause problems with new print requests. Clear the print queue on your iPhone or through the HP Smart app.

9. Check for Network Interference

• If you have multiple devices connected to the same network, heavy network traffic can sometimes interfere with the printer's ability to connect. Try temporarily disconnecting other devices and see if the problem persists.

10. HP Print and Scan Doctor HP Print and Scan Doctor

• If you have access to a PC or Mac, use the HP Print and Scan Doctor utility to diagnose and fix issues related to your printer's connection.

Refer to this document: HP Color LaserJet Pro M252dw User manual

HP printer setup (Apple AirPrint for iPhone, iPad)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Gaya1239]

Hi @Mzpoo49,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting error 693 often occurs when there’s an issue with the communication between the iPhone and the printer, or when certain configurations prevent printing via the HP Smart app HP laserjet m252dw.

Here are a few steps to troubleshoot and hopefully resolve the issue:
 

1. Check Wi-Fi Connection

• Ensure both your iPhone 14 and HP LaserJet M252dw printer are connected to the same Wi-Fi network. If they are on different networks (e.g., the iPhone on cellular or a different Wi-Fi network), the printer won't be discoverable.

2. Restart Devices

• Restart the printer: Turn it off, wait 10-15 seconds, and turn it back on.
• Restart your iPhone: Sometimes simply restarting your phone can resolve network-related issues.
• Restart your router: If other devices also have trouble connecting to the printer, restarting your router might help resolve any network issues.

3. Update the HP Smart App

• Ensure that you are using the latest version of the HP Smart app. Go to the App Store on your iPhone and check for updates. Outdated apps may cause compatibility issues.

4. Reinstall HP Smart App

• If updating doesn't help, try uninstalling the HP Smart app and reinstalling it. This can clear any corrupted files or settings that might be causing the issue.

5. Check Printer Settings

• Enable Wi-Fi Direct (if applicable): Make sure your printer has Wi-Fi Direct enabled if you’re not connecting over the same Wi-Fi network. This allows direct communication between your phone and printer without the need for a router. You can usually enable this through the printer’s control panel or via the HP Smart app.
• Check IP address: Make sure that the printer's IP address is correctly configured and it can communicate with the phone over the network. You can find the printer's IP address by printing a network configuration page from the printer’s menu.

6. Check for Printer Firmware Updates Update the firmware on an HP printer

• Sometimes, an outdated printer firmware can cause connectivity issues. Check for firmware updates on the printer’s control panel or through the HP Smart app.

7. Printer is Offline HP printer is offline or unavailable

• The printer might be in an offline state. On your iPhone, check the printer status in the HP Smart app. If it's listed as offline, try re-adding the printer:
  • Open the HP Smart app.
  • Tap Add Printer or Add a Printer.
  • Follow the on-screen instructions to reconnect the printer.

8. Clear Printer Queue

• If you have previous print jobs stuck in the print queue, they can cause problems with new print requests. Clear the print queue on your iPhone or through the HP Smart app.

9. Check for Network Interference

• If you have multiple devices connected to the same network, heavy network traffic can sometimes interfere with the printer's ability to connect. Try temporarily disconnecting other devices and see if the problem persists.

10. HP Print and Scan Doctor HP Print and Scan Doctor

• If you have access to a PC or Mac, use the HP Print and Scan Doctor utility to diagnose and fix issues related to your printer's connection.

Refer to this document: HP Color LaserJet Pro M252dw User manual

HP printer setup (Apple AirPrint for iPhone, iPad)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.