Changing my email address

[Fossil18]

My printer was registered but I have closed that account and replaced it. How do I set up the printer in the new email name and pin .

i need to scan a document to my computer.

please advise.

[A4Apollo · Accepted solution]

Hi! @Fossil18, Welcome to HP forums.

I understand you have issues scanning to the computer and you are getting error username or password incorrect on your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Please provide the printer model name and the operating system running on your PC to assist you better.

As you mentioned you have issues scanning to the computer and you are getting error username or password incorrect on your printer.

Are you using scan to email or scan to a network folder? If so which feature are you using?

Username and password are not required when scanning to a computer. 

Try the steps recommended below.

Select the file type you want to save, and then scan the item.

1. On the printer control panel, press the Scan button.

2. Use the arrow buttons to select the type of scan you want, select Computer, and then press Start Scan.

3. The folder where the scan saved (usually My Documents) automatically opens on the computer. Double-click the scan file in the list to view the scan, rename it, or change any additional settings.

Try the steps recommended below to scan to computer.

Configure the Scan to E-mail feature
Click the System tab.
On the left navigation pane, click the Administration link.
In the Enabled Features area, set the Scan to Email option to On.
Click the Scan tab.
On the left navigation pane, click the Outgoing E-mail Profiles link.
On the Outgoing E-mail Profiles page, click the New button.
In the E-mail Address area, complete the following fields:
In the Your E-mail Address field, enter the sender’s email address for the new outgoing email profile.
In the Display Name field, enter the sender’s name. This is the name that will display on the printer control panel.
In the SMTP Server Settings area, complete the following fields:
In the SMTP Server field, enter the address of the SMTP server.
In the SMTP Port field, enter the SMTP port number.
   NOTE:
In most cases, the default port number does not need to be changed.
   NOTE:
If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time of configuration.
If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.
If the SMTP server requires authentication to send an email, complete the following fields in the SMTP Authentication area:
Select the SMTP server requires authentication for outgoing e-mail messages check box.
In the SMTP User ID field, enter the user ID for the SMTP server.
In the SMTP Password field, enter the password for the SMTP server.
To require a PIN to be entered on the printer control panel before an email is sent using the email address, complete the following fields in the Optional PIN area:
In the PIN (Optional) field, enter a four-digit PIN.
In the Confirm PIN field, re-enter the four digit PIN.
   NOTE:
HP recommends creating a PIN to secure the email profile.
   NOTE:
When a PIN is created, it must be entered on the printer control panel each time the profile is used to send a scan to email.

Refer this article to know more information about the scan to email feature from your printer.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!
Have a great day ahead! 🙂

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