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jreilly12
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Message 1 of 2
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Claim code wont register

HP Recommended
HP Envy photo 6324
Microsoft Windows 10 (32-bit)

Hi 

I have had to reset my printer to factory settings

I cant print off the info page because it says i cant print until i install instant ink 

I go to setting and try the claim code from the settings and it still wont register 

When i type the code it it just comes up as "Error try again later" 

I have tryed to set the claim code

but i still cant find a solution 

Can anyone help me with this ?

Thanks 

Jack

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jreilly12, Welcome to the HP Support Community!

 

It is not recommended to perform a factory reset on the printer if it is enrolled in Instant Ink. The Instant Ink data on the printer will be deleted. Hence, you are not able to print.

 

Restart web services on the printer.

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Open your Instant Ink account on a computer, click on Notifications at the left top corner and click on "Add printer"

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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