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HP ENVY Inspire 7220e All-in-One Printer
Microsoft Windows 11

I've done all the troubleshooting tips.

Ever since the HP Smart app was updated it has glitched the remote function when | switch to mobile data on my phone.

I do have air print enabled, but that has never resulted in the status being shown as Unavailable before.

This has completly robbed me remote printing.

Any help, gratefully received

3 REPLIES 3
HP Recommended

@charliemor56

 

Welcome to the HP support community.

 

On which device are you using the HP Smart app?

Sandytechy20
I am an HP Employee

HP Recommended

On both my iPhone and iPad 

The cloud ☁️ icon did show in the previous version of the app 

Not on the latest version 

i can only see it if I go into my account 

HP Recommended

@charliemor56

 

That is the new update on the Smart app.

HP Smart app is updated often for a better customer experience.

 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.