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kreese1007
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Computer can't find printer on network

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HP Envy 5540

I have been using my printer at home for the past year and I have had the same dual band router the entire time, but in the past few months, I have had to call HP support 3-5 times about my computer showing that my printer is offline. I have my computer connected to the same band width as my printer, but it still says offline. It is very frustrating that it was working fine, but lately it is constantly messing up. I have never had so many issues out of one product. 

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Riddle_Decipher
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@kreese1007

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand the computer can't find print on the network,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reinstall the printer drivers? (please do, if not and let us know)

 

Meanwhile, In some network environments, disabling SNMP has been shown to fix printer offline problems.

If the printer is networked please try the following:

  • Search Windows for devices, and then select Devices and Printers in the list of results.
  • Right-click the name of your printer, and then select Printer Properties.
  • Click the Ports tab.
  • Select the TCP/IP port being used, and then click Configure Port.
  • Remove the checkmark from SNMP Status Enabled, and then click OK.
  • Try printing again.

If the problem persists, repeat these steps and re-enable SNMP.

If you are still having issues, try the steps in this document: Printer is Offline .

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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kreese1007
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This did not help.

Riddle_Decipher
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@kreese1007

Thank you for responding,

It's great to have you back 😉

 

If you've already completed all the steps advised on this link: Printer is Offline

And yet, the issue persists, please try the below steps:

 

View this video on YouTube.

  1. Print a Network Configuration Report or Wireless Test Report from your printer.

    • If your printer has a control panel with a display, print the report from the network settings or network setup menu.

    • If your printer does not have a display, print the report using the buttons on the printer control panel. For many HP printers, this is done by pressing and holding the cancel button or a combination of buttons on the control panel until a report prints. For more information on how to print a report for your printer model, see the User Guide or search the HP website for network configuration report and the model of your HP printer.

  2. On the report printout, look at the network status for your network connection type (wired or wireless.)

    Figure : Example of a correctly connected wireless network status

    Image: Example of a connected wireless network status.
    • If status is connected, continue with these steps.

    • If status is anything other than connected, such as Off or Disabled, then the printer is disconnected from your network. This is the reason your printer is offline. You must connect the printer to your network before you continue. For more help on how to set up a connection to your network, see the User Guide, search the HP website for your printer model and wireless or wired network install, or use the wireless setup wizard from the control panel of your printer if available.

  3. On the report, find the IP Addresssubnet mask, and Default Gateway for your active (connected) network connection type. If your report has separate numbers for IPv4 and IPv6, then use the numbers listed in the IPv4 section.

  4. From a computer connected to your network, find the URL(s) for Embedded Web Server (EWS) on the report and enter the URL into your Internet browser. If the webpage appears blank, use a different Internet browser.

    Figure : Example of the URL for the EWS

    Example of the URL for the EWS
  5. Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.

  6. Click Manual IP.

    • If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

    • If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
       

    Figure : Example of setting up a Manual IP configuration

     Embedded Web Server on Network page with Manual IP selected
  7. Write these new numbers on a piece of paper. You might need to use them later when adding a second printer device.

  8. Click Apply, and then wait until the changes are confirmed.

If the issue persists, create a new user account with administrative rights and then reinstall the drivers from root level:

I recommend you delete the driver at the root level and retry, follow the steps below: 

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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