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‎08-01-2019 04:20 PM

HP Recommended
Product: HP Officejet 5258
Operating System: macOS 10.14 Mojave

I recently purchased an HP Officeject 5258 printer.  Set up went easy and well.  I was able to print from my phone and my MacBook Air easily.  I printed a word document from my computer about two weeks ago, then went on vacation.  I went on my computer today to print a doc and the printer cue says "unable to locate printer".  I already restarted my computer and restarted the printer.  Both devices are connected to the same Wifi.  The blue light on the printer is solid.  I am at a loss as what to do next. 

2 people had the same question
2 REPLIES 2

‎08-01-2019 09:56 PM

HP Recommended

Hi,

Try restarting your router by unplugging its power for a moment, allow it several minutes to start till the internet connection returns and then restart the printer too.

 

May you see any difference?



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‎08-02-2019 01:21 PM

HP Recommended

I restarted EVERYTHING.  I can print from my phone fine.  

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