• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-05-2017 12:28 PM

HP Recommended
Product: HP Photosmart Printer - C309g
We purchased a new modem yesterday and I have been able to get ALL other devices to connect.  I am unable to get the printer to connect,  I keep getting
Invalid WPA passphrase.   I have confirmed the password at least 15 times and have been unsuccessful in getting it to connect.   Do you have any ideas on what I could be doing wrong.
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2017 04:52 PM

HP Recommended

Hi @DeniseWaz,

 

Welcome to the HP Support Forums!

 

Even though it is about a different HP Photosmart printer, see the thead new router, now wireless printer won't work.

 

Let me know if those steps help!

Cloud Queen
I am an HP employee. I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-05-2017 04:52 PM

HP Recommended

Hi @DeniseWaz,

 

Welcome to the HP Support Forums!

 

Even though it is about a different HP Photosmart printer, see the thead new router, now wireless printer won't work.

 

Let me know if those steps help!

Cloud Queen
I am an HP employee. I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.