cancel
Showing results for 
Search instead for 
Did you mean: 
JHI3600
Level 1
7 5 0 0
Message 1 of 7
643
Flag Post

Connect to Deskjet 3639 problem

HP Recommended
Deskjet 3639
Microsoft Windows 10 (64-bit)

New printer, Deskjet 3639. In home there are two laptops and two cell phones. All but one laptop connect wirelessly to the printer with no problem. One lap will not connect. I can use it with the usb but can not connect wirelessly. I´ve tried every one of the HP help options to no avail.  Windows does not find my printer in the Printer & Scanner section  (it does find my neighbors though) problem is probably there.  Please help.

 

Thanks.

6 REPLIES 6
Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 603
Message 2 of 7
Flag Post
HP Recommended

@JHI3600

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

0 Kudos
JHI3600
Author
Level 1
7 5 0 0
Message 3 of 7
Flag Post
HP Recommended

I have done exactly what you suggested. When the first screen of HP Smart opens it show a picture of my printer but says offline. The printer is connected to the network because we can print wirelessly from another pc and a cell phone. The printer will work fine if I use the USB. 

Please advise.

 

Thanks.

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,431 1,708
Message 4 of 7
Flag Post
HP Recommended

Hi @JHI3600

 

Try assigning a manual IP. Refer to this video link for step by step instructions. 

 

If the issue still persists, try adding a TCP/ IP port - 

 

1) Print a Network Configuration Report from the Printer Settings or Wireless menu.
2) Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3) Select Standard TCP/IP Port, and then click New Port.
4) Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5) Try printing.

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
JHI3600
Author
Level 1
7 5 0 0
Message 5 of 7
Flag Post
HP Recommended

None of this worked.  Some (firmware update) was not even possible.  Can I get assistance remotely ?

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,431 1,708
Message 6 of 7
Flag Post
HP Recommended

@JHI3600

 

I'd suggest you Contact HP in your region regarding this, they should be able to take a remote access.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

0 Kudos
JHI3600
Author
Level 1
7 5 0 0
Message 7 of 7
Flag Post
HP Recommended

I have not had a chance to follow up on our last communication because I moved last week and things were quit busy. The problem that we discussed in this thread, I´ll call this problem “A” I´ll put aside for now because after we moved, a new problem “B” has arisen.

 

B. My printer does not connect to my new router and network.. When I try to troubleshoot The printer is on and is sitting about 10 feet from the router and the blue button is blinking. When I held it down as directed to connect I receive the message “printer is not turned on”. I´ve used the PC that worked fine, not the one addressed in problem “A” as did the cell, in our previous residence.

 

Please advise.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation