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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Connecting a lenovo windows 10 to HP OFFICEJET 3830 printer

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08-12-2018 04:11 PM
Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you need information and assistance related to your HP Printer. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
What exactly seems to be an issue with the printer?
Are you trying to setup your printer to the network for the first time?
How are you trying to connect? Wireless or Wi-Fi Direct?
Are you using a wireless router?
In the meantime, let's try these steps here:
Try performing a network power drain to fix this issue. To perform a power drain, follow the steps below:
Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.
Wait for 2-3 minutes.
Now turn on the modem if present. Wait till all the lights are steady and idle.
Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.
Then turn on the printer and other devices and try printing.
I would suggest here is to go through the User guide of your printer and scroll down to Chapter 8. Connect your printer - Page number 85.
If this is to do with Wi-Fi direct, usually the default password is set as 12345678. In case if you are having issues with the Wifi direct password.
You can try to print the network configuration page, this page will have the information.
Alternatively, you can perform a restore network defaults on the printer:
To restore network settings to default settings
1. From the Home screen, touch (Wireless), and then touch Settings .
2. Touch Restore Network Settings.
3. Follow the on-screen instructions.
To connect the printer
1. From the Home screen on the printer control panel, touch (Wireless).
2. Touch Settings.
3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
4. Follow the on-screen instructions to complete the setup.
First, unplug the USB cable from the printer if present.
Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Restart the computer.
Now click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri... to download and install the printer.
Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.
Here are couple of Links which should help you with this issue:
HP OfficeJet 3830, DeskJet 3830 Printers - Wireless Printer Setup
HP Printers - Changing from a USB to a Wireless Connection
Find Your Wireless WEP, WPA, WPA2 Password
I hope this helps. Let me know how it goes for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Jeet_Singh
I am an HP Employee